Twilio TrustHub registration deadline: action plan for Toolfy SMS
UK carriers will block unregistered A2P traffic in early 2026. Submit your TrustHub profile now so payment reminders keep sending.
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Twilio TrustHub registration deadline: action plan for Toolfy SMS
Twilio confirmed that UK/EU A2P traffic must be verified through TrustHub before 31 January 2026. After that date, carriers can block unregistered reminder messages. Here’s how to stay ahead.
What TrustHub needs
- Business legal name + registration number
- Company address and support contact
- Proof of brand identity (Companies House extract, tax letter, or similar)
- Use case description (e.g., “service appointment reminders and invoice notifications”)
Step-by-step
- Sign in to Twilio Console → TrustHub → Create Business Profile.
- Upload the requested documents; most Toolfy customers qualify as “Starter Business Profiles.”
- Add your Toolfy messaging service / phone number to the profile.
- Submit the Use Case (“Notifications”) and include sample messages (use the templates from Toolfy Reminders).
- Approval typically takes 2–5 business days—longer if documents don’t match Companies House exactly.
Toolfy-specific tips
- In Toolfy → Reminders → SMS settings, confirm which Twilio subaccount/number we’re using so you register the correct one.
- Update your reminder templates to include business name + opt-out instructions (Twilio compliance monitors this).
- Keep the Finance/Support teams looped in—Toolfy timeline will show error code 30034 if carriers block unregistered traffic.
Timeline
| Date | What to do | | --- | --- | | Nov–Dec 2025 | Submit TrustHub profile, gather documents | | Early Jan 2026 | Verify status in Twilio Console (“Approved”) | | 31 Jan 2026 | Carrier enforcement window begins |
Need help?
Email support@toolfy.io with your Twilio SID. We’ll confirm the profile is attached to the right Toolfy reminders and nudge you if approval stalls.
⚠️ Important Disclaimer
This guide is for general informational and educational purposes only. It does not constitute professional advice of any kind (legal, financial, tax, insurance, or otherwise).
Before making business decisions: Consult with qualified professionals (solicitors, accountants, insurance brokers, etc.) who can assess your specific circumstances. Laws, regulations, and industry standards change frequently and vary by location and situation.
Toolfy and the article authors accept no liability for decisions made or actions taken based on information provided in this guide. You are solely responsible for ensuring compliance with all applicable laws and regulations.
Frequently Asked Questions
What is the Twilio TrustHub deadline for UK businesses?
What documents does TrustHub need for registration?
How long does Twilio TrustHub approval take?
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